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FAQs

Does Drop Kickss sell factory variants?

Shop confidently knowing every item is 100% Authentic & brand new in the original packaging guaranteed. Each pair is thoroughly inspected by us at our HQ for your assurance. 

 

Does Drop Kickss have a physical store?

As of now, we do not have a physical store.

 

What type of payment methods does Drop Kickss accept?
We accept all major Credit/Debit Cards, PayPal, Apple Pay & Google Pay.

 

Which shipping service does Drop Kickss use?

Orders are shipped via USPS Priority Mail (7-10 business days). Please allow this time frame for proper inspection and validity. We only ship within the United States.

 

When will my order ship and when will I receive tracking info?

Once your order has shipped, tracking info will be automatically sent via text (if accepted text notifications) and/or email associated with your order. For more info on shipping, check out our shipping policy.

 

Why didn't my order process successfully?
There can be a few reasons as to why an order didn't process successfully, which can include any of the following scenarios:

  1. Entering the incorrect billing address.
  2. Entering the incorrect payment information.
  3. Your bank blocking the transaction.                                                                                                                                                                               Can I Cancel my order?
No, all orders are FINAL.
We will ONLY offer a refund/cancellation to the original payment method in the following scenarios:

*Refunds & Cancellations on Items*
  1. Item or size purchased is no longer in-stock after order processed.
  2. Pricing error on our end.

*Refunds & Cancellations on Pre-orders*

  1. Release is completely cancelled by the retailer, NOT if the release date is pushed back/up.
  2. Release is exclusive to a specific retailer.
  3. Unforeseen inventory issue or delay on our end.
  4. Pricing error on our end. 
How can I get my order featured on the Instagram Review page?
If you would like to have your order featured on our Instagram, post a picture of your purchase & tag #DropKickss or Direct Message the picture to us.